Frequently asked questions
Answers about our websites, SEO, graphic design, AI tools and how we work.
Getting started
Do I have to replace my current website?
No. If you like your site, we can do SEO on the site you already have. If it's holding you back, we'll build you a new one at no upfront cost. The free audit tells you which makes more sense.
Do you guarantee rankings?
No, and be careful with anyone who does. Rankings depend on Google and your competitors. We guarantee the work: every deliverable on your plan gets done each month, or that month is free.
Am I locked into a long contract?
No. Our plans are monthly and you can cancel anytime.
What is AI search visibility?
More homeowners now ask ChatGPT, Google's AI Overviews or Perplexity who to hire. Those tools recommend businesses based on their websites, reviews and listings across the web. We set those up so your business is one they can find, understand and recommend.
Do I need to learn new software?
We set everything up for you. You'll only touch the parts you want to, like replying to leads or seeing your booked jobs, and we'll show you how.
Graphic design
Can you update my existing logo instead of starting over?
Yes. If your logo has name recognition, we can clean it up and modernize it while keeping what people already know.
Do you print signs and wraps?
We design them and deliver print-ready files. We can work directly with your printer, sign company or wrap shop so the files come out right.
Can you match graphics to my new website?
Yes. When we build your site and your graphics together, everything uses the same colors, fonts and logo from the start.
SEO-first web design
Do I have to pay to have my site built?
No. We build your site free, and you don't pay anything until it's built and you've reviewed it.
How long does it take?
Your full site is ready to review within two weeks of getting your info, like your services, service areas and photos.
What happens if I cancel?
Plans are month to month, so you can cancel anytime. The site is built and hosted as part of your plan, so it comes down when you cancel.
I already have a website. Do I need a new one?
Not always. If your current site is solid, we can do SEO on it instead. The free audit will tell you which makes more sense.
Local SEO
How long does local SEO take to work?
It depends on your market and competitors. Many contractors see early movement within a few months, with bigger gains as more pages, reviews and links build up.
Do you buy links?
No. Bought links are against Google's rules and usually get ignored or penalized. We build real links from local and industry sites.
Do I have to switch to your website?
No. We can do SEO on the site you have. If your current site is holding you back, we'll tell you.
Google Business Profile
Do I need to give you my Google login?
No. You add us as a manager on your profile, and you stay the owner.
I don't have a profile yet. Can you set one up?
Yes. We'll create it and walk you through Google's verification step.
How do you get job photos?
Most clients send photos by text or a shared folder after each job. We take it from there.
AI search visibility
Is AI search replacing Google?
Not replacing, but more people use both. Google itself now shows AI answers at the top of many searches, so the same work helps in both places.
Can you guarantee ChatGPT recommends me?
No one can. We do the work that makes you easy to find and trust, and we check and report where you show up each month.
AI tools for contractors
Will callers know they're talking to AI?
The AI receptionist sounds natural and can say it's an assistant for your company. You decide how it introduces itself.
What if the AI can't answer a question?
It takes a message or hands the conversation to you, with the caller's details and what they need.
Can I turn on just one tool?
Yes. Many contractors start with missed-call text-back and add the receptionist later.
CRM and custom pipelines
Do I need to switch from the software I use now?
Not always. Tell us what you use for scheduling and estimates, and we'll work out whether to connect it or replace it.
Can my office staff use it too?
Yes. You can add your team and choose what each person can see.
Reputation management
When do review requests go out?
Usually right after a job is marked complete, while the experience is fresh. We can adjust the timing for your business.
Can I approve replies before they post?
Yes. You can approve each reply, or let positive reviews get an automatic thank-you.
Email and SMS marketing
Will my customers get too many messages?
No. We keep sequences short and stop them as soon as someone books or replies.
Do I have to write the messages?
No. We write them for you, and you approve them before anything goes out.
Still have a question?
Email toconnor@localopp.com, or start with a free audit and ask us anything.